INBOUND BPO PROJECTS

At Times BPO, we present a valuable opportunity to engage in inbound BPO projects featuring a fixed monthly payout structure and a direct sign-up process with the end client. Notably, we stand apart by refraining from imposing any royalty charges on the campaigns we offer. While an upfront amount is applicable for project enrolment, it’s important to note that centers should possess their own company profile and OSP license for project approval.

Process Overview:

Work Description:

• To Handle Incoming Calls From Apple Customers.
• MAC Related Issues.
• I-Pod, I-Phone, I-Pad Related Issues.
• Online Assistance.
• Transfer Calls and Escalate Calls Irrelevant To The Queue.
• To provide Extensive Support and Assistance.

Sign-Up Procedure:

• Center Needs to Send Company Profile and LOI, For company Approval.
• If the Center is approved, they need to sign the NDA with us.
• It will be an Vendor Sign-Up with the Call-Center.
• You can do either online or onsite sign up.
• The Training will immediately start after all the Documents are signed between the call-center and the end-client.
• Training Period will be of 45 Days.
• Training period will be paid.

Note:

• Training will be provided by the client in the call-center.
• Client will provide all the Portal Access and Usage.

Documents Required:

• Company Profile & OSP License.
• Directors and Management Profile.
• Technical Diagram.
• Centers Photographs.
• Centers Registration Certificates.

Technical Requirement:

• Center should have Predictive Dailer Which can support Inbound Calls.
• Center Should Have Updated Workstations.
• Minimum 2 Mbps Lease-Line Connection.
• Center Should Be Fully Furnished.
• Center should have Training and Conference Room.
• DOT, STPI (Optional), ROC , MOA, ISO (Optional)
• SIGN UP PROCEDURE

• — Short listing of profile by Client
• — After short listing MOU with xxxxxx
• — After MOU center receive his company profile approval mail direct from client/Vendor side

For any further assistance, please connect with Times BPO Experts.